Author: cls-author

Conflict-Averse Managers: Here’s How to Stop Avoiding that Dreaded Encounter

If you’ve been managing people for any length of time, you know it’s not always fun. You know what I’m talking about. It’s those days when you have to address an employee performance issue. If you’re conflict averse, you may be avoiding these encounters.

Use The Presence Principle to Boost Your Leadership Effectiveness

In today’s world, the social media scolds will quickly figure out if you’re not authentic. One way to improve your leader effectiveness is to follow the presence principle.

Are You Neglecting Relationship Excellence?

Are you guilty of focusing on task excellence and neglecting relationship excellence? Michael Stallard, co-founder and president of the Connection Culture Group, says this is a common management problem.

How to Retain Employees During the War for Talent

As the chief engagement and brand officer at EHE, Joy Altimare knows how important it is to level-set or benchmark an individual’s health status. Here are the details she shared on a Manage Smarter podcast about how to benchmark a new manager’s status.

Sales Managers: Here’s How to Help Your Reps Achieve Their Boon

If you’re a sales manager, you likely had a career-making BOON. Now, it’s up to you to help your reps score the same kind of deal.

Manage Smarter 04 – Deb Calvert: Building Organizational Strength by Putting PEOPLE First

Deb Calvert is the co-author of the book Stop Selling & Start Leading and author of DISCOVER Questions® Get You Connected – one of the “Top 20 Most Highly-Rated Sales Books of All Time,” according to HubSpot. She is also the President of People First Productivity Solutions. In episode 04, we discuss the important of engagement – both with your people and your accounts.

Protected: How to Avoid Creating a Toxic Sales Culture (Part 2)

There is no excerpt because this is a protected post.

Improving Your Culture is Not Just a Priority, It Must Be an Obsession!

One of my employees asked me, “Lee, why do you OBSESS over culture?” I think the culture here is pretty great!”  “Well, the culture here is pretty great BECAUSE I obsess over it!” I told her.

Caring is the Precursor to Company Culture

If you want to be thought of as the best manager your employees have ever had, you have to care from within. Your people have to PERCEIVE you as genuinely giving a damn about them AS PEOPLE – not just robots (headcount) who show up to generate numbers for you.

Improving Your Coaching Effectiveness is as Easy as A-B-C

Many salespeople these days say they’d like to have more interaction with their sales managers. Specifically, according to the 2017 Voice of the Sales Rep study, they’d like to have more sales coaching. But is the limited amount of coaching we’re giving them doing any good?

5 Reasons Sales Reps Will Leave Your Company and What to Do About it

73% of sales reps have, at some point in their career, left a company of their own accord, according to a January 2017 survey of 725 U.S. sales representatives by my firm SalesFuel. It’s a fact that one of the biggest headaches for sales managers these days is trying to find and hire good salespeople. I often get asked about the best places to find sales talent and how to reel in the best candidates. But it’s more productive to look at the problem from a different angle.

So, you screwed up. Here’s how to make it worse!

You can probably think of many examples of cover-ups that were worse than the crime. Intentionally or unintentionally, people foul things up. It’s the reaction to those mistakes that reveals their true character.

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