Category: Communication Tips

How to Make Your Employees Your Biggest Supporters

Trying to juggle the strengths and the needs of multiple people can be a balancing act of epic proportions. One thing that can make this a little bit easier is making sure that your team looks up to you.

Manage Smarter 45: Winners, Losers & The Force Multiplier

Tony Chatman is president of Chatman Enterprises and author of the book, The Force Multiplier is a touchstone to inspire leaders to transform people (and their personalities!) into a high-performing team that gets the job done. In this episode, we discuss: unconscious bias in management, why there have to be winners and losers on teams, and customizing management to achieve better results

How to Extinguish the Fireworks Between You and the “Difficult Employee”

Let’s say you’re trying to do a good job coaching a specific employee. But every time you meet with them, you end up arguing. Maybe there’s some door slamming, too.

Stop Saying This During Follow Ups

“Sorry to bother you.” This simple polite phrase is very common, especially among salespeople. But, one sales professional believes saying it has become a bad habit.

Are You Showing Enough Enthusiasm?

You generally wear your positivity on the “inside.” However, your enthusiasm is how you show it to the world – by your face, your voice, and your gestures.

Are Your Sales Emails Speaking to Your Prospect’s Behavioral Style?

You try to address prospects’ needs in your email messages. And, you always include a call to action. Have you also considered the DISC style of the recipient?

Facing A Failed Deal? Don’t Say This!

“Thank you for your consideration.” These words are the typical polite response to a prospect turning down your deal. Often reps use this phrase as a farewell before walking away from a lost deal. But, it’s actually something you shouldn’t say.

How To Make the Gatekeeper Your Ally

The gatekeeper. That elusive figure who wields so much control over who gets to reach the decision-maker. Anyone can be a gatekeeper, from the secretary answering the phone to the assistant who sets appointments.

Do’s and Don’ts for In-Person Pitches

Despite the convenience and ease of today’s technology, there really is no substitute for face-to-face communication. This is especially true for sales.

5 Ways to Better Your Communication with Your Clients

Building trust and business relationships, as well as being able to effectively showcase your products and/or services boil down to one thing: excelling at communication with your clients.

How to Read A Room to Improve Your Communications

Salespeople can learn so much simply by “reading” a room. This skill can be especially helpful when presenting or part of a meeting. Picking up on subtle cues can help you determine how to proceed with your communications (and how others may receive your message).

Are You Neglecting Relationship Excellence?

Are you guilty of focusing on task excellence and neglecting relationship excellence? Michael Stallard, co-founder and president of the Connection Culture Group, says this is a common management problem.

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