With help from the article, “10 Must-Have Customer Service Skills (and how to identify them),” by Vitaliy Verbenko, here are some traits you need to have if you want your service to reach client retention status.
Category: Sales Insights
Why don’t more salespeople influence more positively and effectively? In some situations, it’s a lack of skill set. In more situations, it’s about mindset.
If you hear the prospect saying things like, “we really don’t have the budget for this” or “I can’t afford that price,” you might want to reconsider further pursuit.
When speaking, it’s vital that reps project a confident, assured image. Consider everything you say and how it will impact others’ view of you. Also, even more importantly, take time to listen.
Ever dream? Ever had a scary dream? Think you were dying? Falling? Wake up in a sweat? What causes dreams? I have no idea — and neither do the experts. All kinds of studies, all kinds of theories, all kinds of books, very few answers. And you’re thinking “night,” aren’t you? There’s a much more
There isn’t a shortage of people telling you what kind of salesperson you should be. But, with the help of Justin Herald and his article, “4 Customer Service Styles that Need to Go,” here are some types of salespeople that are bound to be unsuccessful service givers.
Are you envious of a fellow salesperson who picks the right questions to ask in a fact‑finding situation? Probing ‑ asking the right questions at the right time ‑ is essential to success in sales. Probes help prospects “open up.”
In a recent Inc. article, Minda Zetlin shares 16 conversation starters that can help the next time you need to chat up a stranger.
Having a great question isn’t enough — you must be able to use it immediately when you get the feeling it’s time to ask.