Providing feedback takes time and motivation, both of which can be difficult for your clients to come by. So, how can you encourage them to give you the answers you need?
Category: Customer Service/Assurance/Delivery
The effectiveness of your customer service strategy is rooted in your clients’ expectations of you, but how can you balance what you have to live up to?
These common customer service mistakes could be costing you clients. Here’s what they are and how to fix them.
How would your company fare if your customer service was randomly tested without your knowledge? Based on SuperOffice’s research, not well.
Nearly everything is customizable now-a-days, so why are we acting as if customer service doesn’t have to be any different?
There are personality traits you may already have that can help you succeed in sales. Here’s a list of ones you should hone to up your sales game.
Trust is difficult to achieve. Clients care about more than your products and services. When you show them you have great problem-solving abilities and won’t waste their time, you’re on your way to building trust.
An effective customer service plan is the dividing line between the greats and the mediocre. Which side are you on?
In the second annual State of Sales report from SalesForce, readers can learn what top sales organizations are focused on this year. Can you guess which topic is the top key performance indicator and how it will impact your sales?
At some point in your sales career, someone will ask you a question that you just can’t answer. It may be about a topic that you don’t know much about. Or, it could even be about your own product or service. What will you do?
When developing a customer service plan, it’s easy to remember the basics (empathy, timeliness, attentiveness, etc…), but it’s just as easy to forget to incorporate steps for our multilingual clients.