Category: Customer Service/Assurance/Delivery

3 Client Types You Haven’t Customized a Service Plan For

We all know that each client is different and so their customer service plan must be unique to them as well. However, not many salespeople take the time to think through more than just, “Should I call or email my client?” According to CustomerThink’s Niamh Reed, customer service plans need to be way more versatile than that, especially when a new customer is learning to utilize your product or service.

Increase Feedback and Loyalty Using 2 Questions

Are you asking the right questions to gain the most valuable feedback from your existing clients? Sure, you could send them a survey full of questions in the hopes of getting as much information out of your clients as possible. But you know most are going to take one look at that and decide it’s not worth their time. What if you could get the information you need with just two questions?

How to Increase Client Loyalty Through Empowerment

Everyone focuses on making customers feel happy and appreciated. But do you make your clients feel empowered? Empowered clients are comfortable clients, and comfort leads to loyalty.

5 Feedback Methods More Effective Than Surveys

Are you still relying on customer surveys as your primary source of customer feedback? That no longer cuts it in a world where 65% of consumers are using mobile phones to provide feedback to businesses.

72% of Consumers Base Business Recommendations on Social Media

How important is social media in your customer service strategy? If you didn’t answer, “extremely,” you need to make some changes.

What to Do When a Client is Angry

It’s happened. One of your clients is upset. How you handle bad situations is going to determine whether your client will decide to continue giving you their business.

Ignite Client Engagement with 3 Easy Methods

Engaged clients are happy clients. But that’s not always an easy task for a busy salesperson. So, what are some relatively easy ways to offer quality customer engagement and service?

Sell Smarter – Episode 10 – Smarter Customer Feedback

Sell Smarter 10: Smarter Customer Feedback

In this episode of the Sell Smarter podcast we give advice for successful customer feedback and how to hear your clients rather than just listen. You can always get more great insights like these every day at SalesFuel.com and the SalesFuel mobile app!

Phone: Why Clients Believe it’s the Most Reliable CX Medium

Everything seems to be going digital. So, you’d be falling behind if you didn’t make most of your customer service the same way, right? Wrong.

The 1 Question You Should Ask In Your Customer Service Surveys

“How easy am I to do business with?” is the question that will either give you exactly how you need to change your customer service strategy, or it will pave the way for the follow-up question that will.

3 Easy Ways to Inspire Client Loyalty

What’s the easiest method to earning continuous money? Customer loyalty. Everyone has a lot of advice to give on the subject. But how often have you tested out those methods to no avail? Here are a few methods backed by research.

Why is Customer Service so Invaluable to a Business?

Great customer service doesn’t only benefit your clients. It can have so many beneficial effects for you and your company as well.

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