Category: Customer Service/Assurance/Delivery

5 Feedback Methods More Effective Than Surveys

Are you still relying on customer surveys as your primary source of customer feedback? That no longer cuts it in a world where 65% of consumers are using mobile phones to provide feedback to businesses.

72% of Consumers Base Business Recommendations on Social Media

How important is social media in your customer service strategy? If you didn’t answer, “extremely,” you need to make some changes.

What to Do When a Client is Angry

It’s happened. One of your clients is upset. How you handle bad situations is going to determine whether your client will decide to continue giving you their business.

Ignite Client Engagement with 3 Easy Methods

Engaged clients are happy clients. But that’s not always an easy task for a busy salesperson. So, what are some relatively easy ways to offer quality customer engagement and service?

Phone: Why Clients Believe it’s the Most Reliable CX Medium

Everything seems to be going digital. So, you’d be falling behind if you didn’t make most of your customer service the same way, right? Wrong.

The 1 Question You Should Ask In Your Customer Service Surveys

“How easy am I to do business with?” is the question that will either give you exactly how you need to change your customer service strategy, or it will pave the way for the follow-up question that will.

3 Easy Ways to Inspire Client Loyalty

What’s the easiest method to earning continuous money? Customer loyalty. Everyone has a lot of advice to give on the subject. But how often have you tested out those methods to no avail? Here are a few methods backed by research.

Why is Customer Service so Invaluable to a Business?

Great customer service doesn’t only benefit your clients. It can have so many beneficial effects for you and your company as well.

Two Tips to Reduce Your Number of Angry Clients

Few things are worse than an angry customer. Here are two ways to prevent that from happening.

3 Ways to Make Your Customer Service More Effective

If your customer service strategy is proactive, it decreases the likelihood you’ll have to be reactive to problems later on down the road.

On-Demand Webinar: Targeting the 5 Types of Purchase Intent

In this informative webinar, SalesFuel CEO C. Lee Smith discusses these 5 types and offers tips to help business’ marketing and sales teams find new, effective ways redefine target audiences and better predict their future purchase behavior.

Here’s How to Master the Customer Service Name Game

“Oh, sorry, I’m terrible with names,” has been an excuse that has become widely accepted, even in the business world, but excuses like that are damaging your customer service strategy.

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