Engaged clients are happy clients. But that’s not always an easy task for a busy salesperson. So, what are some relatively easy ways to offer quality customer engagement and service?
Category: Customer Service/Assurance/Delivery
Everything seems to be going digital. So, you’d be falling behind if you didn’t make most of your customer service the same way, right? Wrong.
“How easy am I to do business with?” is the question that will either give you exactly how you need to change your customer service strategy, or it will pave the way for the follow-up question that will.
What’s the easiest method to earning continuous money? Customer loyalty. Everyone has a lot of advice to give on the subject. But how often have you tested out those methods to no avail? Here are a few methods backed by research.
Great customer service doesn’t only benefit your clients. It can have so many beneficial effects for you and your company as well.
Few things are worse than an angry customer. Here are two ways to prevent that from happening.
“Oh, sorry, I’m terrible with names,” has been an excuse that has become widely accepted, even in the business world, but excuses like that are damaging your customer service strategy.
Providing feedback takes time and motivation, both of which can be difficult for your clients to come by. So, how can you encourage them to give you the answers you need?
The effectiveness of your customer service strategy is rooted in your clients’ expectations of you, but how can you balance what you have to live up to?
These common customer service mistakes could be costing you clients. Here’s what they are and how to fix them.