Category: Email/Voicemail

Unsure Whether to Call or Email a Prospect? Ask Yourself These 3 Questions

Does your latest prospect prefer email or phone contact? If they don’t specifically list a certain medium on their LinkedIn or other pages, you’ve no way of knowing. Or do you?

Stop Annoying People By “Just Following Up”

One of two things is usually happening when I start working with a client on follow-up. They are either not following up at all or they are following up like is it still 1982.

Simple Mistakes to Strike From Sales Emails

For salespeople, every touchpoint is an opportunity to sell. Even emails, which are usually used for brief communications, can persuade a prospect. Unknowingly though, reps may be weakening their sales emails by making simple copywriting mistakes.

Cold Email Subject Lines That Get Your Emails Read

An email’s subject line has an undeniable impact on open rates: 33% of email recipients open an email based on the subject line alone. But, just knowing the importance of a subject line doesn’t mean you will write effective ones.

Voicemail Messages That Will Get a Call Back

Voicemail … is it where deals die? Maybe not if you know how to leave the right message.

Is Your Voicemail Greeting Frustrating Callers?

Unless you just started a new job or changed phone numbers, it’s unlikely you’ve given your voicemail greeting any thought. It’s time to change that.

Could Your Company Pass a Random Customer Service Test?

How would your company fare if your customer service was randomly tested without your knowledge? Based on SuperOffice’s research, not well.

Avoid Asking These Questions In Sales Emails

Questions are a powerful tool to gain more knowledge about prospects, clients, their businesses, and their industries. But, one of the keys to successful questions is knowing how to ask them.

How to Write A Call to Action That Gets Results

Including a call to action in emails can be a very effective way for reps to ensure their emails are productive. But, not every call to action is equal. In fact, some can actually sabotage a deal.

Drill Down and Unpack These Banned Words for 2018

There comes a time in your career when you must evaluate your business vocabulary. (Or, if you’re a trend-setting go-getter, you do it annually to keep up with the kids.) Today is that day, people. I’ve got a list of phrases and words you need to ban from your speech straight away. I’m not just being bossy, Lake Superior State University tells us to zip it every year!

‘Reply All’ Nightmares, Embarrassing Work Moments Make Us Human

“I swore after a phone call without realizing the other person was still on the line.” Ever happen to you at work? We’ve all had embarrassing moments among co-workers that we’d rather block out and pretend like they never happened, amirite? BUT, psychologists say we’re better off remembering them, sharing them with others, and – you guessed it – learning from them.

Percentage of sales success. How low can you go?

The cold call is THE lowest percentage sales call, it’s an interruption, it’s a fight, it’s often a lie, it’s maximum sales manipulation, it’s a rare appointment, and a rarer sale. Wanna go from low to lower? Cold calls are made by people who are new to the job and have limited capabilities.

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