Does your latest prospect prefer email or phone contact? If they don’t specifically list a certain medium on their LinkedIn or other pages, you’ve no way of knowing. Or do you?
One of two things is usually happening when I start working with a client on follow-up. They are either not following up at all or they are following up like is it still 1982.
For salespeople, every touchpoint is an opportunity to sell. Even emails, which are usually used for brief communications, can persuade a prospect. Unknowingly though, reps may be weakening their sales emails by making simple copywriting mistakes.
An email’s subject line has an undeniable impact on open rates: 33% of email recipients open an email based on the subject line alone. But, just knowing the importance of a subject line doesn’t mean you will write effective ones.
Voicemail … is it where deals die? Maybe not if you know how to leave the right message.
Unless you just started a new job or changed phone numbers, it’s unlikely you’ve given your voicemail greeting any thought. It’s time to change that.
How would your company fare if your customer service was randomly tested without your knowledge? Based on SuperOffice’s research, not well.
Questions are a powerful tool to gain more knowledge about prospects, clients, their businesses, and their industries. But, one of the keys to successful questions is knowing how to ask them.
Including a call to action in emails can be a very effective way for reps to ensure their emails are productive. But, not every call to action is equal. In fact, some can actually sabotage a deal.
There comes a time in your career when you must evaluate your business vocabulary. (Or, if you’re a trend-setting go-getter, you do it annually to keep up with the kids.) Today is that day, people. I’ve got a list of phrases and words you need to ban from your speech straight away. I’m not just being bossy, Lake Superior State University tells us to zip it every year!
“I swore after a phone call without realizing the other person was still on the line.” Ever happen to you at work? We’ve all had embarrassing moments among co-workers that we’d rather block out and pretend like they never happened, amirite? BUT, psychologists say we’re better off remembering them, sharing them with others, and – you guessed it – learning from them.
The cold call is THE lowest percentage sales call, it’s an interruption, it’s a fight, it’s often a lie, it’s maximum sales manipulation, it’s a rare appointment, and a rarer sale. Wanna go from low to lower? Cold calls are made by people who are new to the job and have limited capabilities.