Category: Social Skills/Etiquette

How To Make the Gatekeeper Your Ally

The gatekeeper. That elusive figure who wields so much control over who gets to reach the decision-maker. Anyone can be a gatekeeper, from the secretary answering the phone to the assistant who sets appointments.

Using Time as a Sign of Caring

Someone who is frequently late sends the message that he or she does not care. That may not be true, but that is the message, and it may injure his or her chances for rapport.

5 Ways to Better Your Communication with Your Clients

Building trust and business relationships, as well as being able to effectively showcase your products and/or services boil down to one thing: excelling at communication with your clients.

Need Help? Here’s How to Ask

Not everyone is comfortable asking for help. But, being able to reach out to a coworker or boss for assistance is necessary for a salesperson’s professional development.

Sales Reps: How to Hone Your Sense of Humor

My suggestions for improving your sense of humor: First, find out what your strong suit is, humor-wise. Ask a friend who’ll be honest with you.

How to Read A Room to Improve Your Communications

Salespeople can learn so much simply by “reading” a room. This skill can be especially helpful when presenting or part of a meeting. Picking up on subtle cues can help you determine how to proceed with your communications (and how others may receive your message).

Is How Often You’re Apologizing Killing Your Potential Sale?

Everyone makes mistakes. And, yes, an apology should be the first thing your client hears from you after such an occurrence. However, if you keep apologizing after that point, it will prolong the issue and potentially make it seem worse to the client than it ever really was.

Nonverbal Ways to Command A Room

While speaking pretty much guarantees all eyes will be on you, there are also nonverbal ways to command a room. Just because you aren’t on a podium doesn’t mean that you have to fade into the crowd. For salespeople, every impression and connection is important, so it’s up to you to make the most of any opportunity.

Is Bluntness A Problem For You?

Being assertive about our opinions and beliefs is fine, but at some point, assertiveness crosses over into bluntness. And that means you haven’t taken the other person’s feelings into account.

Unique Alternatives to ‘How Are You?’

How often is “How are you?” part of your initial dialogue with a prospect or client? This age-old nicety certainly isn’t helping drive a valuable conversation, so it’s time to give it a rest.

Mirroring Techniques in the Digital Age

Your email dings and it’s a message from your boss saying you’ll need to give a sales presentation at next week’s shareholder meeting. A feeling of dread quickly sets in. Sound familiar? Whether it’s a pitch or presentation, we’ve all likely been there before. But rather than stressing about it, there are ways to ensure success while maintain your sanity.

It’s ruff out there. How are you being “treated” and how are you treating others?

Here are the things Charlie does that gives me happiness, reflection, love – and ideas to pass on to salespeople. Whether you’re a dog lover, a cat lover, or neither, here are Charlie’s life lessons and sales lessons:

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