April 9, 2019

Why Introverts Make Strong Leaders

As an introvert, you might believe that only gregarious individuals, like those with a strong D component based on the DISC theory of human behavior, can truly lead people. Nataly Kelly will tell you to stop selling yourself short.

April 7, 2019

Manage Smarter 64: Powerful Phrases All Managers Must Know

Brian Robinson is a sales and marketing expert, best-selling author, and coach. He has worked for some of the best-known companies in the world, including Coca-Cola USA and Johnson & Johnson. In this episode, we discuss: the Top 10 Power Phrases all managers need to know to motivate internal teams and external clients to action; his management strategy that resulted in selling one million dollars in business in 12 months; and how to craft great questions to elicit more informed, positive responses.

March 31, 2019

Manage Smarter 63: Increased Efficiency is Not Always Good

Edward Tenner is a distinguished scholar of the Smithsonian 's Lemelson Center for the Study of Invention and Innovation. In this episode, we discuss: how becoming more efficient can have unintended consequences; Campbell’s Law: how measuring new efficiencies may make your staff change behavior to meet new incentives; how Big Data affects you and your business and can cause “Competitor Neglect;" and the pitfalls of False Positives.