When you’re focused on managing your current accounts and retaining the relationships you’ve built, you focus on remembering what you have in common with each client. Do you not? I advocate this practice – especially if you’re logging conversations and fun facts in a notebook to remind yourself.
Tag: account service
Are you tending your garden? I know it’s February and you’re still focused on first-of-the-year goals and winning new business with gusto, but the seeds you planted in 2015 need nurturing too. And those old-vine clients might need transplanting or larger soil beds to reach their full potential.
Last week I talked about chronically unhappy people and how things like complaining, sweeping problems under the rug and pessimism can ruin your customer relationships. Today, we’re going to DO something about all that unhappiness!