Tag: b2b client service

3 Ways to Control Customer Service Expectations

The effectiveness of your customer service strategy is rooted in your clients’ expectations of you, but how can you balance what you have to live up to?

Are You Guilty of Making These Customer Service Mistakes?

These common customer service mistakes could be costing you clients. Here’s what they are and how to fix them.

Could Your Company Pass a Random Customer Service Test?

How would your company fare if your customer service was randomly tested without your knowledge? Based on SuperOffice’s research, not well.

Here’s Your New Secret Customer Service Weapon and How to Use It

Nearly everything is customizable now-a-days, so why are we acting as if customer service doesn’t have to be any different?

How to Inspire Your Client’s Trust After the Sale is Closed

Trust is difficult to achieve. Clients care about more than your products and services. When you show them you have great problem-solving abilities and won’t waste their time, you’re on your way to building trust.

B2B vs. B2C Customer Service

B2C companies average 65% – 85% in customer experience index ratings, while B2B companies score under 50 percent. Here’s what we can learn from B2C companies to close that gap.

Are You Applying These 4 Key Tips to Your Customer Service Plan?

An effective customer service plan is the dividing line between the greats and the mediocre. Which side are you on?