The effectiveness of your customer service strategy is rooted in your clients’ expectations of you, but how can you balance what you have to live up to?
Tag: b2b client service
These common customer service mistakes could be costing you clients. Here’s what they are and how to fix them.
How would your company fare if your customer service was randomly tested without your knowledge? Based on SuperOffice’s research, not well.
Nearly everything is customizable now-a-days, so why are we acting as if customer service doesn’t have to be any different?
Trust is difficult to achieve. Clients care about more than your products and services. When you show them you have great problem-solving abilities and won’t waste their time, you’re on your way to building trust.
B2C companies average 65% – 85% in customer experience index ratings, while B2B companies score under 50 percent. Here’s what we can learn from B2C companies to close that gap.
An effective customer service plan is the dividing line between the greats and the mediocre. Which side are you on?