Tag: client relationships

What to Do When a Client is Angry

It’s happened. One of your clients is upset. How you handle bad situations is going to determine whether your client will decide to continue giving you their business.

Are You Guilty of Making These Customer Service Mistakes?

These common customer service mistakes could be costing you clients. Here’s what they are and how to fix them.

Are You Using This Common-Sense Approach to Sales Growth?

The selling process is constantly evolving, and it doesn’t necessarily end when a sale is made. Making a one-time sale is an accomplishment, but real success can be found in sales growth and repeat business. So what drives these factors? Experience has shown that it’s all about cultivating relationships and honoring the “Golden Rule.”

Could Your Company Pass a Random Customer Service Test?

How would your company fare if your customer service was randomly tested without your knowledge? Based on SuperOffice’s research, not well.

Here’s Your New Secret Customer Service Weapon and How to Use It

Nearly everything is customizable now-a-days, so why are we acting as if customer service doesn’t have to be any different?

How to Inspire Your Client’s Trust After the Sale is Closed

Trust is difficult to achieve. Clients care about more than your products and services. When you show them you have great problem-solving abilities and won’t waste their time, you’re on your way to building trust.

B2B vs. B2C Customer Service

B2C companies average 65% – 85% in customer experience index ratings, while B2B companies score under 50 percent. Here’s what we can learn from B2C companies to close that gap.

Are You Applying These 4 Key Tips to Your Customer Service Plan?

An effective customer service plan is the dividing line between the greats and the mediocre. Which side are you on?

Thinking Outside the English Customer Service Box

When developing a customer service plan, it’s easy to remember the basics (empathy, timeliness, attentiveness, etc…), but it’s just as easy to forget to incorporate steps for our multilingual clients.

Will Your Relationships with Your Clients Help You Retain Them?

Do you have the kind of relationship with your existing clients that will make them want to stay?