It’s happened. One of your clients is upset. How you handle bad situations is going to determine whether your client will decide to continue giving you their business.
Tag: client relationships
These common customer service mistakes could be costing you clients. Here’s what they are and how to fix them.
How would your company fare if your customer service was randomly tested without your knowledge? Based on SuperOffice’s research, not well.
Nearly everything is customizable now-a-days, so why are we acting as if customer service doesn’t have to be any different?
Trust is difficult to achieve. Clients care about more than your products and services. When you show them you have great problem-solving abilities and won’t waste their time, you’re on your way to building trust.
B2C companies average 65% – 85% in customer experience index ratings, while B2B companies score under 50 percent. Here’s what we can learn from B2C companies to close that gap.
An effective customer service plan is the dividing line between the greats and the mediocre. Which side are you on?
When developing a customer service plan, it’s easy to remember the basics (empathy, timeliness, attentiveness, etc…), but it’s just as easy to forget to incorporate steps for our multilingual clients.
Do you have the kind of relationship with your existing clients that will make them want to stay?