How important is social media in your customer service strategy? If you didn’t answer, “extremely,” you need to make some changes.
Tag: client service
It’s happened. One of your clients is upset. How you handle bad situations is going to determine whether your client will decide to continue giving you their business.
Everything seems to be going digital. So, you’d be falling behind if you didn’t make most of your customer service the same way, right? Wrong.
“How easy am I to do business with?” is the question that will either give you exactly how you need to change your customer service strategy, or it will pave the way for the follow-up question that will.
Great customer service doesn’t only benefit your clients. It can have so many beneficial effects for you and your company as well.
Few things are worse than an angry customer. Here are two ways to prevent that from happening.
“Oh, sorry, I’m terrible with names,” has been an excuse that has become widely accepted, even in the business world, but excuses like that are damaging your customer service strategy.
Providing feedback takes time and motivation, both of which can be difficult for your clients to come by. So, how can you encourage them to give you the answers you need?
The effectiveness of your customer service strategy is rooted in your clients’ expectations of you, but how can you balance what you have to live up to?