Tag: communication

Manage Smarter 59: Overcommunication is Impossible!

Lee Caraher is the best-selling author of two books titled The Boomerang Principle–Inspire Lifetime Loyalty from Your Employees and Millennials & Management. She’s also the CEO of Double Forte, a national PR/Communications agency headquartered in San Francisco and New York. In this episode, we discuss: how your career can suffer from poor communication; managing to hold teams accountable for information they receive; and managing how you talk to millennial workers.

Research Reveals Best Way to First Contact a Prospect

It’s no secret that top-performing sales reps do things differently than others in the industry. Thankfully, recent insights shed some light on the tactics of top performers, as well as what buyers want during that first contact.

A Little Empathy Can Go A Long Way In Sales

From Alexa to self-driving vehicles, technology advances are impacting many industries. But, should sales reps be afraid of being replaced?

Risk-Reversal Language Can Boost Win Rates

Buyer anxiety can strike at any time during the sales process. But, it’s most likely to pop up during the late stages. Believe it or not, what you say can have a big influence on dissipating that anxiety.

Nonverbal Cues You Are Missing, According to Sign Language Users

Many people don’t think twice about body language. But for others, it’s vital to communication. Users of American Sign Language (ASL) rely heavily on others’ movements and expressions to understand what is being said and expressed.

Have You Set A Goldilocks Point For Your Team?

You and your team members probably think that technology is helping you multitask and work more efficiently, but that’s not always the case. Have you ever wondered if there is a Goldilocks point – a perfect balance between being always connected and working alone?

The One Thing to Forget When Selling

To be successful in sales, forget that you are a salesperson. Sounds weird, right? But having this mindset will help you focus on what’s REALLY important when selling.

Sales Tips for Introverts

Think you need to be an extrovert to be a successful salesperson? Think again. Various research has shown a weak correlation between extrovert personalities and sales success.

How to Say “No” and Get Away With It

For so long, we were told that being a “yes man” would get us ahead professionally. We were told that saying “no” makes one seem like less of a team player, less of a people-pleaser, and less willing to do what it takes to win.

Facing A Failed Deal? Don’t Say This!

“Thank you for your consideration.” These words are the typical polite response to a prospect turning down your deal. Often reps use this phrase as a farewell before walking away from a lost deal. But, it’s actually something you shouldn’t say.

Two Phrases That Can Help You Close More Deals

In sales, wording can mean the difference between closing a sale or walking away disappointed. Language plays a big role in success, and not just because of its subtle influence over buyers. Saying the right thing also lends confidence to the seller, and we all know confidence is a major key to closing.

How To Make the Gatekeeper Your Ally

The gatekeeper. That elusive figure who wields so much control over who gets to reach the decision-maker. Anyone can be a gatekeeper, from the secretary answering the phone to the assistant who sets appointments.

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