Whoever came up with the adage “attitude is everything” might have worked in sales. Your attitude has a major impact on whether a deal closes – and thankfully, attitude is something in the process that you have total control over.
How you ask questions can greatly alter how they’re answered – and how others view you and your business. The more you elevate question-asking to an art form, the more likely you will get the results you want.
Questions are a powerful tool to gain more knowledge about prospects, clients, their businesses, and their industries. But, one of the keys to successful questions is knowing how to ask them.
Merrick Rosenberg is the CEO of Take Flight Learning and author of the book “The Chameleon: Life-Changing Wisdom for Anyone Who Has a Personality or Knows Someone Who Does.” In episode 06, we discuss why the most successful managers are the most flexible and most adaptable – especially when it comes to communication, how managers tend to create an environment in which they thrive, rather than their team members, and a new way to train employees on DISC assessments that everyone will understand.
The problem with change is the way it can disrupt the established culture and working systems in an organization. If you fail to properly plan for and communicate upcoming changes to your employees, you can expect turmoil, lost productivity, and in some cases, subversion.
Lou Diamond is the CEO of Thrive. Lou is an energetic, humorous, and inspirational business development strategist and performance coach. He has consulted with and mentored leading performers from companies all over the world.
As many managers struggle with either not communicating enough and/or not communicating effectively, you’ll learn about the S.A.F.E. method and why establishing a strong connecting core is critical to internal communication in Episode 02 of Manage Smarter.
Do you send direct mail to prospects? Or, do you consider it too dated for today’s sales world? You may be surprised to know that it’s actually making a comeback as a sales tactic.
In so many office situations it seems like people at all levels are either oversharing or under communicating. We have so many options for talking to each other and relaying information that commonsense practices have been forgotten or neglected. And I’m sure some of you have experienced a sort of de-humanizing trend of communication. Let’s not forget that we’re all people and details really do matter.
In a recent blog post for People First Productivity Solutions, Deb Calvert encourages reps to “obliterate” industry stereotypes. “You aren’t bound by sales stereotypes,” she points out. “You can choose different behaviors.”
Don’t you hate when a server looks like they’re paying attention, but then they deliver the completely wrong order? It’s the same in sales. What are you delivering?