Someone who is frequently late sends the message that he or she does not care. That may not be true, but that is the message, and it may injure his or her chances for rapport.
Tag: connecting with the heart
Sales reps must do everything they can to put a prospect at ease during the sales process. One way to do so is to demonstrate empathy.
Whether you’re working with a new prospect or an existing customer, you need to make an emotional connection. If you’re like many of your fellow sales reps, your connecting moments may not be happening often enough.
I’ve been a professional writer and professional speaker for 20 years. But like you, I’ve been an amateur since the third grade when I talked about what I did on my summer vacation.
When you stand in front of an audience, people aren’t just listening to you. Your body language, in particular, your hand motions also communicate your intention.
Many people in sales want to believe they help the client. Well, here’s a secret – the best salespeople are helpers. The best salespeople care and are genuine.
Typically, reps make their product or service the hero of a story, saving the day for the prospect and his or her business. But, what if you switched it up? Emily Bauer suggests casting the prospect as your story’s hero.