Michelle Obama famously coined the phrase, “when others go low, we go high.” She was talking politics, of course. As a manager, you can put this advice to good use during times of departmental and organizational conflict.
Do you remember the people whoe coached you or inspired you through their words and actions? You can have the same impact on your team members, especially if you initiate specific kinds of conversations with them.
Whether on paper or spoken in person, your words have an impact on how others view you and your company.