Tag: customer experience

3 Easy Ways to Inspire Client Loyalty

What’s the easiest method to earning continuous money? Customer loyalty. Everyone has a lot of advice to give on the subject. But how often have you tested out those methods to no avail? Here are a few methods backed by research.

Could Your Company Pass a Random Customer Service Test?

How would your company fare if your customer service was randomly tested without your knowledge? Based on SuperOffice’s research, not well.

Customer Experience: the Make or Break of Business Relationships

The experience you give your customers goes hand-in-hand with how likely it will be that you can retain their business.

Marketers Focus on Empathy to Improve the Customer Experience

Marketers know the cost of acquiring a new customer exceeds the cost of keeping an existing customer happy and loyal. One way to improve loyalty is to emphasize the customer experience. The Temkin Group believes 2014 could be the Year of Empathy if marketers strive to enhance the customer experience by listening to consumers and trying to anticipate their needs.