Are you still relying on customer surveys as your primary source of customer feedback? That no longer cuts it in a world where 65% of consumers are using mobile phones to provide feedback to businesses.
Tag: customer feedback
Providing feedback takes time and motivation, both of which can be difficult for your clients to come by. So, how can you encourage them to give you the answers you need?
These common customer service mistakes could be costing you clients. Here’s what they are and how to fix them.
How would your company fare if your customer service was randomly tested without your knowledge? Based on SuperOffice’s research, not well.
Trust is difficult to achieve. Clients care about more than your products and services. When you show them you have great problem-solving abilities and won’t waste their time, you’re on your way to building trust.
An effective customer service plan is the dividing line between the greats and the mediocre. Which side are you on?