Tag: customer loyalty

The 3 Keys to Customer Loyalty

You shouldn’t need loyalty programs to get repeat customers. Loyalty is something you must earn, writes Adrian Swinscoe in a CustomerThink article. Swinscoe says there are three keys to loyalty.

2 Tips to Keep Your Service from Becoming Obsolete

When was the last time you updated your customer service plan? If your response was a scoff thinking that your service plan doesn’t need updates, think again.

3 Reasons Your Clients May be Leaving

If you’ve promised your clients that customer service is your number one priority and yet are still losing them, there are a number of things that may have gone wrong. Here are a few common mistakes CustomerThink says salespeople make fairly regularly.

Sell Smarter 15: Smarter Customer Loyalty Development.

In this episode of the Sell Smarter podcast we give advice for smarter customer loyalty development.

Increase Client Retention with 4 Easy Fundamentals

By now, you should know that the most profitable customers are repeat clients. Customers you’ve already worked with in the past who have been satisfied by your customer service are way more likely to buy from you again than someone new. And yet, according to an article by Liz Heiman, a sales leadership coach, not even 18% of businesses are making client retention a priority.

Increase Feedback and Loyalty Using 2 Questions

Are you asking the right questions to gain the most valuable feedback from your existing clients? Sure, you could send them a survey full of questions in the hopes of getting as much information out of your clients as possible. But you know most are going to take one look at that and decide it’s not worth their time. What if you could get the information you need with just two questions?

3 Easy Ways to Inspire Client Loyalty

What’s the easiest method to earning continuous money? Customer loyalty. Everyone has a lot of advice to give on the subject. But how often have you tested out those methods to no avail? Here are a few methods backed by research.

Two Tips to Reduce Your Number of Angry Clients

Few things are worse than an angry customer. Here are two ways to prevent that from happening.

3 Ways to Make Your Customer Service More Effective

If your customer service strategy is proactive, it decreases the likelihood you’ll have to be reactive to problems later on down the road.

Could Your Company Pass a Random Customer Service Test?

How would your company fare if your customer service was randomly tested without your knowledge? Based on SuperOffice’s research, not well.

3 Ways to Inspire Customer Loyalty

Client loyalty is accompanied by a slew of benefits such as stellar recommendations and not having to struggle to find someone new to make sales to. Here’s how you can inspire such loyalty.

Here’s Your New Secret Customer Service Weapon and How to Use It

Nearly everything is customizable now-a-days, so why are we acting as if customer service doesn’t have to be any different?

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