When was the last time you updated your customer service plan? If your response was a scoff thinking that your service plan doesn’t need updates, think again.
Tag: Customer Relationships
If you’ve promised your clients that customer service is your number one priority and yet are still losing them, there are a number of things that may have gone wrong. Here are a few common mistakes CustomerThink says salespeople make fairly regularly.
By now, you should know that the most profitable customers are repeat clients. Customers you’ve already worked with in the past who have been satisfied by your customer service are way more likely to buy from you again than someone new. And yet, according to an article by Liz Heiman, a sales leadership coach, not even 18% of businesses are making client retention a priority.
We all know that each client is different and so their customer service plan must be unique to them as well. However, not many salespeople take the time to think through more than just, “Should I call or email my client?” According to CustomerThink’s Niamh Reed, customer service plans need to be way more versatile than that, especially when a new customer is learning to utilize your product or service.
These common customer service mistakes could be costing you clients. Here’s what they are and how to fix them.
Nearly everything is customizable now-a-days, so why are we acting as if customer service doesn’t have to be any different?
Trust is difficult to achieve. Clients care about more than your products and services. When you show them you have great problem-solving abilities and won’t waste their time, you’re on your way to building trust.
B2C companies average 65% – 85% in customer experience index ratings, while B2B companies score under 50 percent. Here’s what we can learn from B2C companies to close that gap.
An effective customer service plan is the dividing line between the greats and the mediocre. Which side are you on?
When developing a customer service plan, it’s easy to remember the basics (empathy, timeliness, attentiveness, etc…), but it’s just as easy to forget to incorporate steps for our multilingual clients.
Did you know that existing customers are 60% – 70% more likely to buy what you are selling than a potential client is?
When you ask your clients how they are, do you often get the answer, “busy?” Ryan Estis says “busy” is the new “fine” in small-talk responses these days. “Your customers are overwhelmed, time-poor and expect you to deliver more value, consistently.”