Tag: customer service strategy

Phone: Why Clients Believe it’s the Most Reliable CX Medium

Everything seems to be going digital. So, you’d be falling behind if you didn’t make most of your customer service the same way, right? Wrong.

The 1 Question You Should Ask In Your Customer Service Surveys

“How easy am I to do business with?” is the question that will either give you exactly how you need to change your customer service strategy, or it will pave the way for the follow-up question that will.

3 Ways to Control Customer Service Expectations

The effectiveness of your customer service strategy is rooted in your clients’ expectations of you, but how can you balance what you have to live up to?