Tag: Customer Service

Are You Guilty of Making These Customer Service Mistakes?

These common customer service mistakes could be costing you clients. Here’s what they are and how to fix them.

3 Tips to Help You Close That Sale

Meeting with a potential client soon? Here are three quick tips to keep in mind to help you close your next sale.

Could Your Company Pass a Random Customer Service Test?

How would your company fare if your customer service was randomly tested without your knowledge? Based on SuperOffice’s research, not well.

3 Ways to Inspire Customer Loyalty

Client loyalty is accompanied by a slew of benefits such as stellar recommendations and not having to struggle to find someone new to make sales to. Here’s how you can inspire such loyalty.

Here’s Your New Secret Customer Service Weapon and How to Use It

Nearly everything is customizable now-a-days, so why are we acting as if customer service doesn’t have to be any different?

5 Personality Traits that Make Better Salespeople

There are personality traits you may already have that can help you succeed in sales. Here’s a list of ones you should hone to up your sales game.

How to Inspire Your Client’s Trust After the Sale is Closed

Trust is difficult to achieve. Clients care about more than your products and services. When you show them you have great problem-solving abilities and won’t waste their time, you’re on your way to building trust.

B2B vs. B2C Customer Service

B2C companies average 65% – 85% in customer experience index ratings, while B2B companies score under 50 percent. Here’s what we can learn from B2C companies to close that gap.

Are You Applying These 4 Key Tips to Your Customer Service Plan?

An effective customer service plan is the dividing line between the greats and the mediocre. Which side are you on?

Three Tips to Transform Yourself into a Top Seller

In the second annual State of Sales report from SalesForce, readers can learn what top sales organizations are focused on this year. Can you guess which topic is the top key performance indicator and how it will impact your sales?

Thinking Outside the English Customer Service Box

When developing a customer service plan, it’s easy to remember the basics (empathy, timeliness, attentiveness, etc…), but it’s just as easy to forget to incorporate steps for our multilingual clients.

6 Statistics to Help Shape Your Customer Service

It’s no secret that the process of providing good customer service is getting more elaborate by the day. With your clients’ abilities to share their views on any experience you provide for them, you never know what could be put on display for all the world to see. Talk about pressure.

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