B2C companies average 65% – 85% in customer experience index ratings, while B2B companies score under 50 percent. Here’s what we can learn from B2C companies to close that gap.
Tag: Customer Service
An effective customer service plan is the dividing line between the greats and the mediocre. Which side are you on?
In the second annual State of Sales report from SalesForce, readers can learn what top sales organizations are focused on this year. Can you guess which topic is the top key performance indicator and how it will impact your sales?
When developing a customer service plan, it’s easy to remember the basics (empathy, timeliness, attentiveness, etc…), but it’s just as easy to forget to incorporate steps for our multilingual clients.
It’s no secret that the process of providing good customer service is getting more elaborate by the day. With your clients’ abilities to share their views on any experience you provide for them, you never know what could be put on display for all the world to see. Talk about pressure.
Be friendly to and open with your clients so that they feel comfortable coming to you with anything. Then, don’t just meet their expectations, blow them out of the water. Don’t be hesitant to go above and beyond for clients to make them feel heard and appreciated.
Empathy is an extremely important trait to have as a salesperson, but it’s not always the best problem solver. Younger consumers would rather have solutions than empathy when they need help.
When your client comes to you with a concern and a solution isn’t provided in your policy, but you still do your best to satisfy their need, you’re finding an innovative way to meet their needs and therefore wow them.
I’m sick of customer satisfaction. The worst companies in the world tout the fact that they won some satisfaction award. It’s not just a bad joke. It’s a pathetic statement.
Instead of viewing customer service issues as problems and beating ourselves up about them, we need to see them as what they truly are: opportunities.
Many people in sales want to believe they help the client. Well, here’s a secret – the best salespeople are helpers. The best salespeople care and are genuine.