Being assertive about our opinions and beliefs is fine, but at some point, assertiveness crosses over into bluntness. And that means you haven’t taken the other person’s feelings into account.
You never have a second chance to make a first impression. Truer words were never spoken – especially in the world of sales. If you want a prospect to trust you, says Mike Renahan, you’ve got 30 seconds to do all the right things.
Yes, I’m somewhat successful now, BUT I didn’t start with thirteen best-selling books. I started by writing one 750-word column. Actually, I started studying sales in 1972. And made sales for 35 years.
When’s the last time your spoke with a stranger, face to face? That’s right. You had to look up from your phone, acknowledge the physical presence of another human being, and engage in small talk.
Emotionally intelligent people easily connect with others by focusing on a commonality. You can uncover a shared belief or interest by observing what topics light up prospects and get them talking.