Tag: Feedback

How To Fix Your Cross-Group Collaboration Disasters

Long ago, our ancestors developed two ways to survive when they encountered a threat. They could choose to stand their ground when an enemy attacked (fight) or they could run (flight.)

Manage Smarter 59: Overcommunication is Impossible!

Lee Caraher is the best-selling author of two books titled The Boomerang Principle–Inspire Lifetime Loyalty from Your Employees and Millennials & Management. She’s also the CEO of Double Forte, a national PR/Communications agency headquartered in San Francisco and New York. In this episode, we discuss: how your career can suffer from poor communication; managing to hold teams accountable for information they receive; and managing how you talk to millennial workers.

How the Right Action on Constructive Feedback Empowers Leaders

It’s never easy to give feedback. And it may be even more difficult to receive feedback, positive or negative.

Increase Feedback and Loyalty Using 2 Questions

Are you asking the right questions to gain the most valuable feedback from your existing clients? Sure, you could send them a survey full of questions in the hopes of getting as much information out of your clients as possible. But you know most are going to take one look at that and decide it’s not worth their time. What if you could get the information you need with just two questions?

What To Do About The Sales Rep You Shouldn’t Have Promoted

Carter Cast has uncovered the key reasons that good people – talented, motivated, got-game people – run into trouble when they move from contributing to managerial roles. This is fascinating research, especially in the context of a sales organization where so many great reps fail to make the leap to successful managers.

Toxic Workplaces Can Kill You (Really)

You don’t have to work with heavy machinery, volatile chemicals, or in extreme weather conditions for your job to be dangerous to your health. Bad workplaces lead to bad health – and even death.

5 Feedback Methods More Effective Than Surveys

Are you still relying on customer surveys as your primary source of customer feedback? That no longer cuts it in a world where 65% of consumers are using mobile phones to provide feedback to businesses.

72% of Consumers Base Business Recommendations on Social Media

How important is social media in your customer service strategy? If you didn’t answer, “extremely,” you need to make some changes.

The Language of Leadership

When we choose words carefully, we are viewed as being in command, powerful, as we describe the world around us. Leaders go one step further. They use the language of leadership. 

Why is Customer Service so Invaluable to a Business?

Great customer service doesn’t only benefit your clients. It can have so many beneficial effects for you and your company as well.

Top Tips for Customizing Employee Feedback

It’s never easy to deliver difficult news to an employee. When a team member isn’t performing up to expectations, you have to decide which approach to take.

Are Your Word Choices Undermining Your Leadership Credibility?

Few transitions are more intimidating than moving from a staff position into a management role. To succeed in your new role, you’ll need to transmit your thoughts and ideas into words that motivate and portray credibility.

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