Tag: Feedback

How Feedback Defines Culture

Managers spend a lot of time defining what culture means for their company. That time would be better spent if managers took action to improve their organization’s culture.

Manage Smarter 17 – Michael Stallard: Culture as a Competitive Advantage

Michael Stallard is cofounder and president of the Connection Culture Group, a leadership training and consulting firm that has advised NASA, Costco and other well known American companies. Michael is the primary author of the book Connection Culture: The Competitive Advantage of Shared Identity, Empathy and Understanding at Work. Texas Christian University founded the TCU Center for Connection Culture based on Michael and his colleagues’ work. In episode 17, we discuss the definitions of culture, how managers can improve it (or damage it) and the ROI from a positive culture in the workplace.

3 Ways to Motivate Clients to Complete Surveys

Providing feedback takes time and motivation, both of which can be difficult for your clients to come by. So, how can you encourage them to give you the answers you need?

These Three Factors Drive Employee Engagement

Many of employee engagement tactics leaders implement are falling short. Let’s take a look at why this is happening.

Are You Guilty of Making These Customer Service Mistakes?

These common customer service mistakes could be costing you clients. Here’s what they are and how to fix them.

Could Your Company Pass a Random Customer Service Test?

How would your company fare if your customer service was randomly tested without your knowledge? Based on SuperOffice’s research, not well.

3 Ways to Inspire Customer Loyalty

Client loyalty is accompanied by a slew of benefits such as stellar recommendations and not having to struggle to find someone new to make sales to. Here’s how you can inspire such loyalty.

Are You Delivering ‘Straight Talk’ To Employees Who Need It?

Being a good role model and acknowledging success builds employee trust and loyalty. But, the constant positive feedback won’t do much for employees who need to focus on specific aspects of personal style if they want to get ahead.

How to Inspire Your Client’s Trust After the Sale is Closed

Trust is difficult to achieve. Clients care about more than your products and services. When you show them you have great problem-solving abilities and won’t waste their time, you’re on your way to building trust.

What Your Salespeople Are Afraid to Tell You

“She doesn’t seem like he wants to help me out,” a respondent said about his manager in SalesFuel’s 2017 Voice of the Sales Rep study. “He is not around when I need him or he fails to see the importance of an issue I need his help to resolve.” These are direct quotes from two of the 725 salespeople SalesFuel polled in January 2017. And it’s what sales representatives are thinking, but aren’t telling their managers.

Are You Applying These 4 Key Tips to Your Customer Service Plan?

An effective customer service plan is the dividing line between the greats and the mediocre. Which side are you on?

Are You Blunt Enough With Your Employees?

A new method of providing employee feedback, Radical Candor, is gaining acceptance. Could it be right for your company?

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