Tag: listen

There are 100 Billion Customer Types. Go Figure.

There are billions of “Customer Types.” Want to sell them all? You can do it in five words: Look, Question, Listen, Harmonize, Practice.

How to Rally Your Team Around Values That Unite You

We’re entering the season of Thanksgiving, a time of year when we remind ourselves to be grateful. You can also show your employees that there is more that unites than divides you.