Tag: listening

Learn to listen in two words…Shut up!

It’s amazing how much you can learn by just keeping quiet. People think you’re smarter if you’re quiet. When you keep quiet, people will often ask if everything’s okay.

Leaders: Are You Asking Team Members Enough Questions

My way or the highway. That is the motto of many old-school leaders who are focused on getting the job done. Failure to encourage questions could indicate negative leadership traits.

Why is Customer Service so Invaluable to a Business?

Great customer service doesn’t only benefit your clients. It can have so many beneficial effects for you and your company as well.

Listen and Learn

One of the vital parts of the sales process is understanding your prospect or customer. Several things will help you become better at understanding other people and their situations.

Take A Walk In Your Clients’ Shoes And Close More Business

It’s no secret: the more you understand your client and customers, the more you can solve their challenges, frustrations, and problems.

Have You Spent a Day Working Alongside Your Team Members?

One boss I had years ago faced a big challenge. He needed to connect with the buildings and grounds employees he’d just been assigned to supervise. How was he going to understand those grievances if he spent most work days buttoned up in meetings in the executive wing? Simple.

I’m sorry, I didn’t hear you. Could you repeat that?

If you ask most salespeople, they would admit that listening is their weakest quality. In part, due to impatience, but mostly because they don’t know how. Or even deeper, they don’t know the components or factors that make up the “why” of listening.

5 Ways to Better Your Communication with Your Clients

Building trust and business relationships, as well as being able to effectively showcase your products and/or services boil down to one thing: excelling at communication with your clients.

Is Nervous Talking Sinking Your Sales?

Some people clam up when they encounter a stressful situation. Others start talking. And, they keep talking.

Top Tips to Counter Prospects’ Objections

You’ve done everything right with your new prospect. But, now that the contract’s in front of them, they’re stalling. Asking the right questions can help you devise a solution to this problem.

Are You Making One of These 5 Closing Mistakes?

The sales process can be a long and arduous journey. Depending on the situation, what might start with a prospecting call in February could easily not close until March of the following year. With that kind of time spent, there’s nothing more frustrating than getting 99% of the way through a sale, only to watch it fall apart at the last minute.

Is It Time to Update to Your Active Listening Skills?

Is one of your team members in your office again? Is this the same team member who has been complaining about the same issue for months?

1 2 3