No organization can boast a 100% success rate when it comes to hiring. For example, you may decide that new sales rep isn’t going to make the grade, and you’ll have to show her the door. Or, your new accounting manager may tell you that she’s not happy with how her new schedule is impacting
The first few days of a new employee’s experience with your company will make a big impression. Make the right impression by setting expectations and handling onboarding in a professional manner.
You might think you can save yourself the time and expense involved in onboarding a new employee when you promote a promising internal candidate. That kind of thinking can lead to big problems, Ed Zalewski warns.
Hiring the right sales rep to join your team is harder than it’s ever been. Keeping good reps is proving to be equally difficult.
Do your clients know, understand and use all aspect of your product or service? Are they staying with you or are you experiencing high levels of churn? You may be making some critical mistakes that are demolishing your customer success.