Tag: rage

How to Keep Your Workplace Rage Under Control

How often have you been the target of a senior executive’s rant? Whether it’s delivered in person by someone who’s red-faced and shouting or by email with snarky threats, these attacks hurt.

3 Effective Ways to Avoid Customer Rage

Bad news travels fast and can kill your company’s reputation. Despite your best efforts and intentions, clients will have complaints and the way you handle them will determine if they remain a loyal customer or leave and spread bad word of mouth.