By now, you should know that the most profitable customers are repeat clients. Customers you’ve already worked with in the past who have been satisfied by your customer service are way more likely to buy from you again than someone new. And yet, according to an article by Liz Heiman, a sales leadership coach, not even 18% of businesses are making client retention a priority.
Are you asking the right questions to gain the most valuable feedback from your existing clients? Sure, you could send them a survey full of questions in the hopes of getting as much information out of your clients as possible. But you know most are going to take one look at that and decide it’s not worth their time. What if you could get the information you need with just two questions?
Your employees are probably getting called by recruiters regularly. And, they’re likely hearing about the great salaries and benefits they could be scoring at one of your competitors’ companies. How are you going to retain them?
It’s easy to justify departures by blaming the booming economy. After all, this could be an employee’s chance snag that dream job. But, there could be a more ominous reason for turnover at your company.
It’s that holiday time of the year. I’m not talking about how to hire help in advance of the busy season. This post is about how to stop the exodus of employees that happens after the new calendar year starts.
As a leader, it’s your job to maintain the work culture that you and others have carefully crafted. If you want your employees to be motivated and engaged, you have to take action when an employee grossly violates your company’s values
Is it time to fill the sales manager position at your company? If you’re like many leaders, you’re seriously considering moving your top rainmaker into the position. Unfortunately, that line of thinking has wreaked havoc on more than one sales department.
Younger consumers will do business with your company if you show authentic support for a social cause. These same activist consumers could also be your star employees. Attracting and keeping these employees requires specific action on your part.
As the chief engagement and brand officer at EHE, Joy Altimare knows how important it is to level-set or benchmark an individual’s health status. Here are the details she shared on a Manage Smarter podcast about how to benchmark a new manager’s status.
You have to be at the top of your game to manage the details of the upcoming reduction in force or merger. No matter how careful you are about keeping things quiet, employees soon start speculating about the future of the company and their prospects. How you do manage your way through this process?