These common customer service mistakes could be costing you clients. Here’s what they are and how to fix them.
Whoever came up with the adage “attitude is everything” might have worked in sales. Your attitude has a major impact on whether a deal closes – and thankfully, attitude is something in the process that you have total control over.
Meeting with a potential client soon? Here are three quick tips to keep in mind to help you close your next sale.
Unless you just started a new job or changed phone numbers, it’s unlikely you’ve given your voicemail greeting any thought. It’s time to change that.
Discovery calls. Where would you be without them? Certainly not in Hawaii – enjoying the surf and sand as part of the President’s Club.
Sales pitches are just one of many vital parts of the sales process. While a pitch’s importance hasn’t changed, its style is evolving. Traditionally, they were long-winded and focused heavily on the product or service. In today’s world, reps should toss those old-school pitches aside.
How you ask questions can greatly alter how they’re answered – and how others view you and your business. The more you elevate question-asking to an art form, the more likely you will get the results you want.
If you’re ever caught in a sales slump, and you can’t seem to find a way out, there may be a factor you’re not considering: Your time management. Reps can be so preoccupied with what they’re selling and to whom that they don’t take into account the “when.”
Questions are a powerful tool to gain more knowledge about prospects, clients, their businesses, and their industries. But, one of the keys to successful questions is knowing how to ask them.
Michael Tracy is the co-author of the worldwide best-selling book “Unlimited Sales Success.” As the Founder of Sales Journey, Michael has recruited, trained, managed and motivated many top sales forces to help them achieve millions in sales results. In episode 08, Michael discusses why selling for time is a critical step and why implementing it in teams is better leadership; flat vs hierarchical org structures – which is better for millennials?; and how his approach varies from that of his famous father, Brian Tracy.