Being assertive about our opinions and beliefs is fine, but at some point, assertiveness crosses over into bluntness. And that means you haven’t taken the other person’s feelings into account.
Tag: social skills
Here are the things Charlie does that gives me happiness, reflection, love – and ideas to pass on to salespeople. Whether you’re a dog lover, a cat lover, or neither, here are Charlie’s life lessons and sales lessons:
Could a silly, often-used turn of phrase make you look stupid at work? Travis Bradberry says it can. Even worse: saying more than one of these one-liners. In a post for Ladders.com, he rattles off 10 terrible quotes that smart people never espouse. I’m sharing a few here that we all probably say without even thinking. And that’s the trouble.
You never have a second chance to make a first impression. Truer words were never spoken – especially in the world of sales. If you want a prospect to trust you, says Mike Renahan, you’ve got 30 seconds to do all the right things.
Yes, I’m somewhat successful now, BUT I didn’t start with thirteen best-selling books. I started by writing one 750-word column. Actually, I started studying sales in 1972. And made sales for 35 years.
Dealing with a no-show is a delicate task; how you react can determine the future of the relationship.
When’s the last time your spoke with a stranger, face to face? That’s right. You had to look up from your phone, acknowledge the physical presence of another human being, and engage in small talk.
Empathy shines brightest when things go wrong. Your client is feeling frustrated, mad, and a whole slew of other negative emotions, but most of all, she’s worried that you won’t care enough to fix the problem quickly.
Emotionally intelligent people easily connect with others by focusing on a commonality. You can uncover a shared belief or interest by observing what topics light up prospects and get them talking.
When you talk a lot during your sales pitch, you give your potential clients less time to ask questions and respond themselves. The sale is about their needs, but when you take up the allotted time by talking, you appear to be vying for the spotlight instead.