Tag: strategy

The 1 Question You Should Ask In Your Customer Service Surveys

“How easy am I to do business with?” is the question that will either give you exactly how you need to change your customer service strategy, or it will pave the way for the follow-up question that will.

A Surprising Sales Lesson from A Mountain Climber

Mountain climbing certainly isn’t for everyone. The fear of heights and the sheer difficulty of scaling giant peaks are enough to deter most from even considering the sport. But, even if you’ve never tried it, you can still apply lessons from mountain climbing to your own sales career.

3 Ways to Control Customer Service Expectations

The effectiveness of your customer service strategy is rooted in your clients’ expectations of you, but how can you balance what you have to live up to?

Will Your Company Culture Support Strategic Change?

Paul Leinwand and Matthias Bäumler, in an article posted on Harvard Business Review, contend that very few executives follow their announced strategic changes with detailed execution plans to make sure their organizations achieve their goals. 

The Silent Treatment

The art of negotiation has been the subject of several past blogs, due in part to the large amount of advice available from industry professionals.