Despite your best efforts, there will come a time when you fail your customers. You will make a mistake that, if not addressed, will drive them away. But what can you do to keep customers after such failures?
Author: Amanda Levin
"We Want You Back!" How to Keep Customers After You Fail" rel="bookmark"> "We Want You Back!" How to Keep Customers After You Fail
Do your clients know, understand and use all aspect of your product or service? Are they staying with you or are you experiencing high levels of churn? You may be making some critical mistakes that are demolishing your customer success.
All businesses rely on their customers to be successful. Your marketing efforts may excel at attracting new customers, but other aspects of your business might be KILLING your retention rates!
Congratulations! You’ve courted your prospect and won their heart. But if you want to KEEP their heart and their business, you must continue to romance them throughout your professional relationship.
Email has become a crucial part of our everyday communication, but the phrases you are using could be damaging your prospecting efforts. In fact, the exact phrases you include to be polite, respectfully, informative, etc. are actually painting you as passive aggressive!
What is it about motivation speakers that make them so, well…motivational? Yes they might have a certain charisma and energy, but there is one crucial aspect you are forgetting about. And it can quickly and easily make you a motivational master!
If you want to be more successful in life and in your job, your body may be the key! The way we physically present ourselves not only sends signals to others, but affects our own thoughts, feelings and performance as well.
STOP! Who would cross the Bridge of Death must answer me these questions three! Running into gatekeepers on cold calls may make the effort seem futile, but never fear! These tips can help you successfully navigate your encounter with the Bridge Troll…er, gatekeeper.
You're mid-presentation, the client is interested and engaged, and you can already see their signature on the dotted line. But suddenly things change, and you're dealing with an impatient, shut down prospect. What could have possibly gone wrong?
How many times have you thought, “Where did the time go?” or, “I don’t have enough time in the day?” Everyone has the same 24 hours in a day, but how you choose to spend that time can make a huge difference in your productivity.
Your co-workers have all the luck. They win all the big clients or are constantly closing sales. But, did you ever consider that YOU might be letting these same great buyers slip out of your grasp and pipeline?