Author: Rachel Cagle

67% of B2B Execs Believe Customer Service Makes the Sale

The quality of your customer service has never been more important than it is right now.

The Customer Service Strengths That Lead to Retention

With help from the article, “10 Must-Have Customer Service Skills (and how to identify them),” by Vitaliy Verbenko, here are some traits you need to have if you want your service to reach client retention status.

Customer Service Personas to Avoid

There isn’t a shortage of people telling you what kind of salesperson you should be. But, with the help of Justin Herald and his article, “4 Customer Service Styles that Need to Go,” here are some types of salespeople that are bound to be unsuccessful service givers.

Patience: The First Step to Calming an Angry Client

You’ve heard that a loyal client is more valuable than spending your energy attempting to acquire new ones. When that client is angry, take immediate action to remedy the situation.

Are Your Customer Service Relationships Running on a Two-Way Street?

Business relationships are a two-way street. Does your current customer service plan reflect this?

Are Your Clients Willing to Stick With You for Life?

What do you need to offer to score customer loyalty? Maricel Rivera offers some suggestions in, “5 Ways to Keep Customers for Life.”

Digital or Human? Which Customer Service Method Rules?

Some clients insist on talking to a human, while others prefer digital service. How should you choose which option to offer?

New Tips for Top B‑to‑B Customer Service

The B‑to‑B sales channel is complicated enough. Don't make it worse by trying to upsell your existing clients on too many options. Take the time to find out what they need.

Are You Committing These Customer Service Errors?

Are you always in reaction mode when something goes wrong with your key customer? That's a big no-no. So is hiding behind an automated phone system.

How to Turn Around Your Customer Service Disaster

When disaster strikes, the faster you own up to the problem and try to fix it, the better chance you have of maintaining a solid customer relationship.

4 Tips to Maximize Customer Loyalty

In his article, “7 Trends in Customer Service Expectations,” Bob Lucas has listed what steps you should be taking to maximize loyalty.

Are You Using the Right Feedback Tools?

If you're soliciting customer feedback only through online surveys, you're not getting the whole picture. Read Nancy Porte's advice on how to improve the feedback process and make sure you're offering top notch service.

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