What causes an emotional overreaction? It's generally prompted by the speaker himself or by something he or she says.
Author: Tony Alessandra
Successful people in every field have certain characteristics in common. These common characteristics do not occur by chance, they are an integral part of goal attainment.
Research has shown that people with a better understanding of body language are more successful at selling, leading, and getting what they want from any situation.
Your intellectual image comes from how well you've developed what's inside your skull. This is your intellectual self.
The root of the word empathy is PATHOS — the Greek word for feeling. SYMpathy means acknowledging the feelings of someone else as in, "I sympathize with you."
When I talk about this negative versatility trait, the image of a mule comes to mind. Mules are not very versatile animals.
You might be tempted to say: "What's wrong with a little competition?" Nothing's wrong with it.
I think it is easy to see why someone who has the power to imagine, to be creative, to posit alternatives in a coherent way that others can understand, is going to be more influential than someone who cannot.
Positiveness means maintaining a state of positive expectations about people and situations, including a positive state of energy in your thoughts and emotional patterns.
Attentiveness means being aware of what is going on in your environment. It can be as simple as noticing when someone is getting bored, to sensing that now is not the right time to put your ideas across.
There are five basic conflict resolution behaviors which will help you resolve conflict in almost any situation you encounter. They will allow you to benefit from positive disagreement without having those disagreements escalate into out-of-control personality conflicts that damage the morale and productivity of the organization.