Blogs, Online Product Reviews Significantly Influence Mobile Phone Purchases
According to the September 2008 Ad-ology Media Influence on Consumer Choice survey, 60.5 percent of U.S. consumers who recently purchased a mobile or wireless phone said online product reviews and user comments had some or significant influence on their purchase decision. Nearly 30 percent also rated information from blogs with the same level of influence. “This is the modern day version of ‘word-of-mouth’ advertising,” said C. Lee Smith, president and CEO of Ad-ology Research. “Advertisers have always known the immense value of positive ‘word-of-mouth’. Now consumers have a whole world of opinions and reviews available online, and this survey shows how much they value that kind of information.” Other key findings from the survey:
- Consumers who rated online blogs and reviews highly tend to be younger (18 to 34 years old) and have average or higher than average incomes.
- Television, newspapers, and direct mail advertisements were among the most influential traditional media for recent mobile phone buyers.
- 26.3 percent of consumers surveyed indicated they prefer to purchase mobile/wireless phones online instead of in person/at a store.
- Survey respondents also revealed product reviews, user comments, and blogs significantly influenced other consumer electronics purchases.
- The price of a cell phone was widely considered to be a less important buying factor than rate plans, coverage area, and mobile phone product quality.
The Media Influence on Consumer Choice survey is conducted quarterly by Ad-ology Research to study on- and off-line media influence on buying decisions. The survey asks a national consumer panel about key factors in their buying decisions. Respondents also rate nine types of online and seven types of traditional media in regards to how each influenced what they bought and where they bought it. The full report, “Media Influence on Consumer Choice: Mobile/Wireless Phones,” is available through Ad-ology and can be purchased online at www.ad-ology.net. The downloadable report is $795 and features 26 data charts, consumer spending estimates on wireless services, and additional marketing insights. More information is available at www.ad-ology.net or by contacting A.J. Fox at 614–794-0500 ext. 124. ABOUT AD-OLOGY RESEARCH Ad-ology Research was founded in 2005 to analyze key marketing trends in over 370 industries and what motivates end-customers to make decisions about which products they buy and where they buy them. These insights allow marketers to craft and deliver an effective value proposition, drive channel optimization and increase market share, as well as to obtain and consult clients more efficiently. Ad-ology Research is used by 80 advertising agencies and product marketing departments, as well as more than 2,000 media properties across the United States. More information is available on the Internet at: www.Ad-ology.net. Ad-ology Research is a division of Sales Development Services (SDS), Inc. The Westerville, Ohio-based company was founded in October 1989. Ad-ology is a registered trademark of Sales Development Services, Inc. METHODOLOGY Ad-ology Research surveyed an online consumer panel of 1,105 adults in a manner that is 98% representative of the adult population of the United States from August 25–28, 2008. The margin of error for this survey is +/- 2.0 percentage points. EDITOR'S NOTE: The Ad-ology trade name should be hyphenated in all printed references.