Here are the things Charlie does that gives me happiness, reflection, love – and ideas to pass on to salespeople. Whether you’re a dog lover, a cat lover, or neither, here are Charlie’s life lessons and sales lessons:
Category: Attention to Detail
The prospect might know you’re close to the end of the month, or the year, and starts insisting on a deal. What should you do?
How much of your presentation is “standard?” Whether you sell a product or service, whether it’s simple or sophisticated, how much (what percentage) of your presentation is the way you usually present it?
Nearly everything is customizable now-a-days, so why are we acting as if customer service doesn’t have to be any different?
Don’t convince anyone to buy something that doesn’t work for them, and always help them find the BEST solution for themselves, so when they leave they can’t wait to tell all of their friends.
There are personality traits you may already have that can help you succeed in sales. Here's a list of ones you should hone to up your sales game.
When developing a customer service plan, it's easy to remember the basics (empathy, timeliness, attentiveness, etc…), but it’s just as easy to forget to incorporate steps for our multilingual clients.
A few years ago, shortly after launching my new website, I absentmindedly answered the phone when it rang. When the caller announced that he was from Southwest Airlines, I quickly snapped to attention.
If you believe, as Ryan Warner does, that meetings fill your pipeline, you need to commit to a serious and detailed follow-up schedule. Warner lays out a 10-day plan to get in front of a top prospect.