Category: Email/Voicemail

Are Your Apologies Actually Provoking Clients to Leave?

Apologizing is an art form that is the backbone of customer service when things take a turn for the worst. Yet, many people don’t know how to effectively apologize to their customers, therefore potentially jeopardizing that business relationship.

Avoid this Embarrassing Sales Email Editing Mistake

Have you ever taken the time to edit your sales emails before you click send? Not just reading it over once for spelling and grammatical errors. Rob Reinalda, writing for Ragan, says that if you’ve edited your message correctly, you’ll have cut at least a few sentences in half.

Why You Should Covet Out-of-Office Email Messages

Do you get disappointed when you email a prospect and get an out-of-office message in return? Those messages are full of useful information, as Matt Benati points out in a recent HubSpot article.

Do This (And Not That) When Being Ignored

Prospect not picking up the phone? Client giving you the cold shoulder? First, don’t panic; you won’t be the first salesperson to be ignored. Then, consider how to react.

Watson, come here. I need you to help me make a sale.

Take away the telephone and you’d have a tough time doing business. Is this sales tool so vital that you take it for granted?

Avoid This Phrase When Following Up

Sorry, to bother you…” How many follow-ups have you begun with this phrase? You may be surprised that it’s a phrase you should actually avoid.

How to Ask for An Appointment in an Email Cold Call

When I got the message below from Daniel McLellan, I had to share it with you.

Here's How to Get Your "Just Checking In" Emails Answered

If you’re sick of writing, “Just Checking In,” as the subject line of every outreach email you send to clients, guess what; they’re probably just as sick of reading it.

How To Follow Up Without Using The Annoying F‑Word

Stop pestering and start profiting. Do you want to differentiate yourself, stand out and rise above the noise?

2 Tips to Keep Your Service from Becoming Obsolete

When was the last time you updated your customer service plan? If your response was a scoff thinking that your service plan doesn’t need updates, think again.

Make Cold Emails Turn Into Hot Leads

Cold emails can go nowhere. Or, they can transform into hot leads. Are you doing what it takes to make those leads happen?

3 Steps to Getting Your Emails Opened

Not all salespeople are great writers. But with email correspondence being as necessary as it is today, you can’t afford to send sub-par emails to your clients and potential clients. According to SellingPower’s Alexander Slichnyl, here are the components you need to make successful emails.

1 2 3 7