Category: Listening

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3 Effective Ways to Avoid Customer Rage

Bad news travels fast and can kill your company’s reputation. Despite your best efforts and intentions, clients will have complaints and the way you handle them will determine if they remain a loyal customer or leave and spread bad word of mouth.

2 Strategies to Capture More Customers at Trade Shows

Trade shows are a critical part of B2B marketing strategies, but if you don’t come prepared they can be a HUGE waste of time and money.

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Secrets to Delivering A Stellar Product Demo

Whether delivered online, over the phone or in-person, product demos are a powerful tool used by salespeople to showcase what they’re selling and bring that product to life for prospects.

Stop Listening To Your Customers and Do THIS Instead!

What do your customers think about your company? Your product? Your service? Most companies today are doing everything in their power to collect feedback from their customers. However, all that data is going to waste!

Do You Practice These Good Listening Habits?

Most salespeople think they they are good listeners–who would want to admit otherwise? Unfortunately, not all are as good as they think.

2 Mistakes Destroying Your Customer Success

Do your clients know, understand and use all aspect of your product or service? Are they staying with you or are you experiencing high levels of churn? You may be making some critical mistakes that are demolishing your customer success.

3 Tips to Keep the Love Alive With Long-Term Clients

Congratulations! You’ve courted your prospect and won their heart. But if you want to KEEP their heart and their business, you must continue to romance them throughout your professional relationship.

Are You Tapping Social Data to Anticipate Client Needs?

Sales professionals everywhere are remarking that their job is getting more difficult. The 2016 Selling Challenges Study by Richardson reveals what the problem might be.

Try These Psychological "Tricks" To Win Social Situations

Are you looking for little ways to get in good with a prospect, make yourself at ease before a presentation, or avoid angry confrontations?

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I’m sorry, I didn’t hear you. Could you repeat that?

REALITY: You quit paying attention for one reason or another, AND blame it on the person talking to you. Two rudes don’t make a right. How do you listen?

Active Listening Is A Sales Skill You Must Know

You may have heard of the term “active listening,” but are you really clear on its meaning? If not, you may be missing out on an opportunity to gain valuable insight that will allow you to demonstrate expertise and win over prospects.

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Don’t just thank, remember the lessons and stories.

It’s likely you will be with family over the holidays. Most people (not you of course) add to their waistline during these times. I’m going to share a few strategies that will fatten your wallet.

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