Here is a sales action for you to take: Become question aware. Here is another sales action for you to take: Listen with the intent to understand.
Category: Sales Tips
When it comes to customer service, B2C companies have learned something B2B companies tend to ignore. So if you work at a B2B company and struggle to keep your customers happy, it’s time to start putting this tool to use.
Jay Warden, at SalesLoft, knows how to get a prospect to pay attention to your cold-call voice mail. Want to know the secret? Read on.
As a consultative sales rep, you’re likely not following a strict script when calling on prospects. So, you need to make the most of each call or meeting and avoid mistakes that could cost you the buyer’s trust.
Once you score a new contract, there’s still major opportunity to grow sales even more from the new customer.
“Billy, pay attention!” That was your first listening lesson. Probably delivered when you were too young to pay attention. Fast forward 20 something years (or more) and you’re STILL not listening.
Bad news travels fast and can kill your company’s reputation. Despite your best efforts and intentions, clients will have complaints and the way you handle them will determine if they remain a loyal customer or leave and spread bad word of mouth.
To move to the next level, your interactions require more than understanding the product or service you’re selling. In his post for Hubspot.com, Kevin Smith, of Richardson Sales Training, recently highlighted 6 skills you need in order to succeed.
Question: When is the prospect ready to buy? Answer: He or she will tell you if you just pay attention (aka listen).
Trade shows are a critical part of B2B marketing strategies, but if you don’t come prepared they can be a HUGE waste of time and money.
Trust me! I cringe when I hear a professional or salesperson use that offensive phrase. My guard goes up. My intuition kicks in and says, "Danger. danger, pay attention! If you have to tell me to trust you, I won’t." Trust levels plummet when professionals use that term. Another cringe-worthy offender I should mention is […]