Many people don’t think twice about body language. But for others, it’s vital to communication. Users of American Sign Language (ASL) rely heavily on others’ movements and expressions to understand what is being said and expressed.
Category: Social Skills/Etiquette
How important is social media in your customer service strategy? If you didn’t answer, “extremely,” you need to make some changes.
Think you need to be an extrovert to be a successful salesperson? Think again. Various research has shown a weak correlation between extrovert personalities and sales success.
“Assertive” is one of the best words a salesperson can hoped to be referred to as. It means you’re confident, decisive, and you get results. However, it means that you can often be misunderstood by potential clients as well.
“That’s just the way it is,” or “Those are the rules, ma'am,” or “That’ll never work.” Do those kinds of sayings ever come from your mouth?
Humor is a social lubricant. It gives us something to share and creates bonds of appreciation. We are automatically endeared to people who make us laugh.
It’s always impressive to watch a gifted speaker in action. If you lack this trait, don’t worry. Here’s how you can develop this skill which is so necessary in sales.
Some salespeople love networking events while others loathe them. Either way, networking is a must for those in sales. There are ways to feel a little less awkward, though.
One way to be welcomed by your customers is to be in the right frame of mind. Prepare yourself mentally for selling. What does that mean to you?
Are you asking too much of potential and existing clients by including the term “ASAP” in your emails? HubSpot’s Aja Frost believes this phrase is more hurtful than helpful to your cause.
The gatekeeper. That elusive figure who wields so much control over who gets to reach the decision-maker. Anyone can be a gatekeeper, from the secretary answering the phone to the assistant who sets appointments.
Someone who is frequently late sends the message that he or she does not care. That may not be true, but that is the message, and it may injure his or her chances for rapport.