Building trust and business relationships, as well as being able to effectively showcase your products and/or services boil down to one thing: excelling at communication with your clients.
Category: Social Skills/Etiquette
Not everyone is comfortable asking for help. But, being able to reach out to a coworker or boss for assistance is necessary for a salesperson’s professional development.
My suggestions for improving your sense of humor: First, find out what your strong suit is, humor-wise. Ask a friend who’ll be honest with you.
Salespeople can learn so much simply by “reading” a room. This skill can be especially helpful when presenting or part of a meeting. Picking up on subtle cues can help you determine how to proceed with your communications (and how others may receive your message).
Everyone makes mistakes. And, yes, an apology should be the first thing your client hears from you after such an occurrence. However, if you keep apologizing after that point, it will prolong the issue and potentially make it seem worse to the client than it ever really was.
While speaking pretty much guarantees all eyes will be on you, there are also nonverbal ways to command a room. Just because you aren’t on a podium doesn’t mean that you have to fade into the crowd. For salespeople, every impression and connection is important, so it's up to you to make the most of any opportunity.
Being assertive about our opinions and beliefs is fine, but at some point, assertiveness crosses over into bluntness. And that means you haven't taken the other person's feelings into account.
There’s a lot that can go wrong over the course of your sales pitch. Your own speaking habits make up one of those factors. Here's how not to drive clients away using only your voice.
How often is “How are you?” part of your initial dialogue with a prospect or client? This age-old nicety certainly isn’t helping drive a valuable conversation, so it’s time to give it a rest.
Here are the things Charlie does that gives me happiness, reflection, love – and ideas to pass on to salespeople. Whether you’re a dog lover, a cat lover, or neither, here are Charlie’s life lessons and sales lessons:
The more you network, the more you will hear the same tired ice breakers about the weather. It's time to boost your memorability and gain valuable intel about others by using new conversation drivers.
The selling process is constantly evolving, and it doesn't necessarily end when a sale is made. Making a one-time sale is an accomplishment, but real success can be found in sales growth and repeat business. So what drives these factors? Experience has shown that it's all about cultivating relationships and honoring the "Golden Rule."