Mobile and Social Promotions for Pet Owners on the Rise

The love affair between Americans and their pets has never been stronger. About 36.5% of U.S. petownerhouseholds own a dog and 30.4% share their homes with a cat. Mintel research shows that at least 16% of pet owners believe that new technologies, especially social media, can improve their bond with their cats and dogs. This attitude signals good news for marketers.

Pet owners say the following about mobile and social promotions designed to highlight pet-​care products and services:

  • I receive online or email promotions for these products 28%
  • I would like to receive pet-​related discounts that I can redeem via my mobile device 17%
  • I currently use social media to learn about these products 12%

Not surprisingly, the Millennial generation leads with way on the technology front with 17% of these pet owners using apps designed to help them with pet care. For all pet owners, that number stands at 9%.

The broad acceptance of technology as a tool to aid in pet care is driving pet owners to share their experiences via social media. Gabi Lieberman, social media analyst at Mintel, contends that social media is replacing the traditional pet store as the place to learn about products and services. Brands are getting engaged in this media format and are ‘using gimmicks’ like endorsements and awards to attract attention. Lieberman also notes that because of the emotional attachment owners feel for their pets, brands can tap into ‘something very personal’. Connecting with that strong emotion is a great way to increase revenue.

To learn more about pet owners, check out the AudienceSCAN report available on the Research Store at ad​-ology​.com.

Kathy Crosett
Kathy is the Vice President of Research for SalesFuel. She holds a Masters in Business Administration from the University of Vermont and oversees a staff of researchers, writers and content providers for SalesFuel. Previously, she was co-​owner of several small businesses in the health care services sector.