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Showroomers: 17% Compare Pricing at a Competitor

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Retailers in for a Very Digital Holiday Season, According to NRF Survey. It‰Ûªs the most wonderful time of the year for millions of Americans, and this year, holiday shoppers have already added their family members to the ‰Û÷nice list.‰Ûª‰Û According to the National Retail Federation‰Ûªs Holiday Consumer Spending Survey conducted by Prosper Insights and Analytics, consumers celebrating Christmas, Hanukkah and/or Kwanzaa will spend an average of $805.65 on food items, decorations, gifts and more over the holiday season, the highest amount in the survey‰Ûªs 14-year history and in line with last year‰Ûªs $802.45. Spending on gifts for family members will total $462.95, up from $458.75 last year and also a survey high.

Top findings of consumers surveyed:

  • Average spending per person reaches $805.65, comparable with spending in 2014 holiday season ($802.45).
  • Spending on gifts for family members will total $462.95, up from $458.75 last year, and a survey high.
  • Almost half of holiday shopping, consisting of browsing and buying, will be done online: average consumers say 46 percent of their shopping (both browsing and buying) this holiday season will be conducted online, up from 44 percent last year.
  • 21.4 percent of smartphone owners will use their device to purchase holiday merchandise this year, the highest seen since NRF first asked in 2011.
  • Nearly half (46.7%) said free shipping/shipping promotions are important factors in their decision on where to shop.
  • 55.8 percent of holiday shoppers will splurge on themselves and/or others for non-gift items, and will spend an average of $131.59, up from $126.37 last year.

“Despite the challenges that still exist in our economy, it looks as if consumers are eager to celebrate the holidays with friends and family this year,‰Û said NRF President and CEO Matthew Shay. ‰ÛÏWe expect consumers will tackle their holiday shopping lists with a healthy dose of optimism, tempered by a hint of caution as they look for ways to find the perfect, practical gift.”

“We continue to see positive momentum in retail sales growth, giving us reason to believe consumers will show up this holiday season as they look to take advantage of all of retailers‰Ûª promotional offerings,‰Û continued Shay. ‰ÛÏIn an effort to attract all shoppers ‰ÛÒ from the extremely price sensitive to the online millennial, retailers will be offering exclusive incentives, low prices, price-matching, top toys and everyone‰Ûªs favorite – free shipping and buy online pick up in store offers.

Those celebrating the holidays will also spend on gifts for friends ($77.85), co-workers ($25.95) and others, such as pets and babysitters ($28.05). Average spending on decorations will reach $53.02, and $28.67 on greeting cards and postage; shoppers will also spend an average of $107.80 on food.

Buy online pick up in store, free shipping high on busy shoppers’ lists

Savvy holiday shoppers will shop around to find the perfect gift this year with most saying they will shop at discount (55.9%) and department stores (55.6%), and online (52.9%). Two in five (44.1%) will shop at grocery stores and one-third (33.4%) will shop at clothing or accessory stores.

Of those who plan to shop online, 46.5 percent say they will take advantage of retailers‰Ûª buy online pick up in store or ship-to-store options. Free shipping seems to be the most anticipated promotion however: 93.1 percent of online shoppers say they will use a free shipping offer when shopping for holiday merchandise.

Millennial online shoppers are most likely to take advantage of the instant gratification option when it comes to shipping and fulfillment: According to the survey, 16.7 percent of 18- to 24-year-olds and 15.9 percent of 25- to 34-year-olds will use a same-day delivery option when buying gifts, d̩cor and other holiday items, compared to just 7.8 percent of the rest of the population.

‰ÛÏThe surprise factor isn‰Ûªt the numbers surrounding Millennials and their planned use of retailers‰Ûª innovative digital offerings, it‰Ûªs the power that this cohort of adults has when it comes to influencing retailers to speak their language,‰Û said Prosper‰Ûªs Principal Analyst Pam Goodfellow. ‰ÛÏYoung adults and Millennials are incredibly savvy when it comes to finding the right gift at the right price at the right place.

Almost half of holiday shopping – buying and browsing – will be done online

More of shoppers‰Ûª time this holiday season will be spent browsing and buying online compared to last year ‰ÛÓ and the 10 years NRF has been tracking this. The survey found nearly half (46.1%) of holiday shopping will be conducted online, up from 44.4 percent last year and the highest recorded since NRF first asked in 2006.

High level of mobile engagement among holiday shoppers is expected

There‰Ûªs no question that consumers have adopted mobile technologies into their way of life. And when it comes to the holiday season, many smartphone and tablet owners already have big plans for their handheld devices. The survey found that 21.4 percent of smartphone owners will use their device to purchase holiday merchandise this year, the highest seen since NRF first asked in 2011. Additionally, more will use their smartphone to research products (37.9% vs. 35.8% last year) and to look for a way to connect with a retail store by looking up retailer information like store hours and directions (28.4% vs. 26.9% last year). One in five (20.3%) will specifically use their smartphone to look up product availability in a store.

Tablet owners plan to be just as mobile-active. Nearly half (47.5%) will use their device to research products and 34.5 percent will use their tablet to make a holiday purchase of some kind, similar to last year (33%); nearly one-quarter (23.5%) will check for in-store availability from their tablet.

One for you, two for me: ‰ÛÏself-gifting‰Û spending up

In addition to shopping for gifts for their loved ones, holiday shoppers will take advantage of discounts to treat themselves and/or their family members to a non-gift item. The survey found 55.8 percent will splurge on themselves and/or others for non-gift items, and will spend an average of $131.59, up from $126.37 last year.

Proof holiday early birds exist

For the 14th year in a row, NRF‰Ûªs holiday spending survey found that approximately 40 percent of holiday shoppers say they begin their holiday shopping before Halloween. Another 41.5 percent say they begin their holiday shopping in November, and 18.7 will begin sometime in December.

When asked why they begin shopping early, most of those that responded that they shop before or in September or October say it‰Ûªs to spread out their budget (61.4%). Another 48 percent say they want to avoid the November and December crowds and 46 percent do so to avoid the stress of last-minute shopping. Sales and discounts, quality of merchandise tops for holiday shoppers When asked which factors are the most important in their decision on where to shop during the holiday season, nearly three-quarters (73.1%) said sales or price discounts are a factor, and six in 10 (60.7%) said quality of merchandise. Additionally, 58.6 percent said selection of merchandise and two in five (45.3%) said a convenient location helped them decide.

And when it comes to online shopping, 46.7 percent said free shipping/shipping promotions are important factors in their decision on where to shop, and nearly three in 10 (28.3%) responded that easy-to-use websites or mobile sites were important to them.

Additionally, 38 percent of 18- to 24-year-olds say that helpful, knowledgeable customer service is an important factor when it comes to deciding where to shop, compared to 28.4 percent of other adults. And one in 10 (10.3%) 18- to 24-year-olds say layaway services are important in their destination decision.

Gift cards maintain their spot at top of wish lists

Those struggling with finding the perfect gift this year should look no further than a retailer‰Ûªs gift card section. According to the survey, nearly six in 10 (58.8%) consumers celebrating the holidays say they would like to receive gift cards as a gift, making this the ninth year in a row that gift cards have topped the list of most requested gift items. Close behind is clothing or clothing accessories (52.2%) and books, CDs, DVDs and video games (40.5%) ‰ÛÓ though the latter is the lowest percentage seen since NRF started asking.

With the emphasis being on digital this year, your advertisers need to be aware of and focused on Showroomers. AudienceSCAN found 16.8% of U.S. adultsåÊused smartphones or tablets to compare pricing at a competitor while shopping in the past 6 months. 40% are using iPhones to do it. In the past 6 months, 41% used mobile devices to check if a desired product was in stock. Offering a daily deal could bring success: Showroomers are 70% more likely than average shoppers to take action after seeing one. Also, be sure to employ email campaigns because 42% of Showroomers took action after opening emails in the past month.

AudienceSCAN data is available as part of a subscription to AdMall for Agencies. Media companies can access AudienceSCAN data through the Audience Intelligence Reports inåÊAdMall.

Courtney Huckabay
Courtney is the Editor for SalesFuel Today. She analyzes secondary customer research and our primary AudienceSCAN research. Courtney is a graduate of Middle Tennessee State University.