Tag: air travel

Helping Travel Planning Clients Make the Most of Their Vacation Dollars

The time between Memorial Day and Labor Day is one of the most popular periods of the year for travel. According to Expedia data, the average trip duration in the summer is two times longer than the rest of the year, meaning travelers are looking for their dollars to stretch even further for airfare and lodging.

Many Travelers Unsatisfied with In-Flight Comfort and Service, Voice Complaints via Social Media

According to a recent MarketTools study on travelers’ flying experiences over the past six months, 43% of the passengers were not specifically “satisfied” with comfort aboard the plane, 41% were not satisfied with ticket prices and fees, and 34% were not satisfied with in-flight service. The study also showed that a growing number of travelers are using social media channels to voice their complaints about airlines, indicating that airlines should be paying much closer attention to the voice of the customer in social media channels.