Tag: apology

Are Your Apologies Actually Provoking Clients to Leave?

Apologizing is an art form that is the backbone of customer service when things take a turn for the worst. Yet, many people don’t know how to effectively apologize to their customers, therefore potentially jeopardizing that business relationship.

Is How Often You're Apologizing Killing Your Potential Sale?

Everyone makes mistakes. And, yes, an apology should be the first thing your client hears from you after such an occurrence. However, if you keep apologizing after that point, it will prolong the issue and potentially make it seem worse to the client than it ever really was.