Shane Murphy is a workforce optimization expert and an evangelist of an organizational strategy he calls "Team-led Team." Most recently, Shane used this concept to elevate an auto parts software team's performance to unprecedented levels. In episode 07, we discuss this merits of this concept, concerns some skeptics may have and how managers can get out of the weeds by loosening their grip. Shane is an ardent Liverpool supporter, so we also draw parallels between team management in the "beautiful game" and business.
An automotive dealer in College Station, Texas had not done business with Suddenlink Media/Altice USA in years. Chris Carter was determined to change that. After conversations about the three brands he sells, she uncovered the dealer’s reluctance. He was not confident Suddenlink could deliver his message to the right consumer.
New SalesFuel survey of car buyer purchase intent shows deals and incentives are rarely buying triggers. SalesFuel’s free white paper also shows dealer reputation can make or break the sale.
Despite creeping up as refinery maintenance reduced availability in some parts of the country, gasoline prices remain low by recent standards, which has helped feed a boom in sales of trucks and utility vehicles. Even after the slight increase at the pumps, drivers continue to benefit from substantial discounts as they pay the lowest price for fuel since 2006, according to AAA.
Andy MacLeay, director of digital marketing for Cox Automotive software unit Dealer.com, says that, "from the consumer side, it's about old-school trust, which used to be pretty much an oxymoron when it came to the dealership experience."
These days, consumers are looking for more than comfort and a great ride in their new autos. More vehicle shoppers are weighing the pros and cons of in-car technology. Many prospects are intrigued by new features that help to prevent accidents but they’re also worried about how complicated it is to use these features.
The Morpace study finds that 46% of vehicle buyers want to hear from the dealership after they make a purchase. Last year, only 42% of buyers said the same thing. Buyers like hearing about recall notices, service updates, and general maintenance information. Analysts recommend that auto dealers solicit permission to stay in touch with prospective and recent buyers before they start texting them. Using this additional channel as a marketing tool can strengthen customer loyalty as long as it’s done with a light touch.
Consumers base their new vehicle selection on a number of factors. According to the 2014 NADA New Car Shopper Preference Survey, consumers apply different sets of criteria to different vehicles. This is especially true for those in the market to buy a new SUV or pickup truck.
Auto dealers continue to increase their level of giving to charitable causes, according to new survey data from the National Automobile Dealers Association (NADA) and Ally Financial.
Changes in maintenance schedules due to advanced vehicle and fluid technology have changed vehicle service needs. Most motorists manage oil-change services appropriately but miss other critical maintenance items, according to a survey of AAA's nationwide network of Approved Auto Repair shops.
New-vehicle sales are expected to increase 9.1 percent year-over-year to a total of 1.24 million units, resulting in an estimated 16.4 million seasonally adjusted annual rate (SAAR), according to Kelley Blue Book. Based on the robust sales pace during the past few months, Kelley Blue Book is adjusting its sales outlook for 2014 from 16.3 million to 16.4 million.