Tag: client service strategy

Here's How to Get Your "Just Checking In" Emails Answered

If you’re sick of writing, “Just Checking In,” as the subject line of every outreach email you send to clients, guess what; they’re probably just as sick of reading it.

What to Do When a Client is Angry

It’s happened. One of your clients is upset. How you handle bad situations is going to determine whether your client will decide to continue giving you their business.

3 Ways to Control Customer Service Expectations

The effectiveness of your customer service strategy is rooted in your clients’ expectations of you, but how can you balance what you have to live up to?