When was the last time you updated your customer service plan? If your response was a scoff thinking that your service plan doesn’t need updates, think again.
Tag: customer engagement
If you’ve promised your clients that customer service is your number one priority and yet are still losing them, there are a number of things that may have gone wrong. Here are a few common mistakes CustomerThink says salespeople make fairly regularly.
We all know that each client is different and so their customer service plan must be unique to them as well. However, not many salespeople take the time to think through more than just, “Should I call or email my client?” According to CustomerThink’s Niamh Reed, customer service plans need to be way more versatile than that, especially when a new customer is learning to utilize your product or service.
These common customer service mistakes could be costing you clients. Here's what they are and how to fix them.
How would your company fare if your customer service was randomly tested without your knowledge? Based on SuperOffice's research, not well.
According to the Sprout Social Index, most brands ignore 7 in 8 messages on social media. ThatÛªs 7 in 8 social messages to brands going unanswered within 72 hours. Despite significant gains in the perception and value of social media, many brands remain unmoved in the quest to institute a fully functioning social communication strategy, says the Sprout report.
As the era of push marketing comes to a close, businesses are seeking ways to increase their touch points with consumers. Each touch point, whether it is in customer service or sales, offers an opportunity to build a relationship and showed be viewed as a marketing tool. Yet, many businesses have been slow to embrace touch points as marketing opportunities.