You shouldn’t need loyalty programs to get repeat customers. Loyalty is something you must earn, writes Adrian Swinscoe in a CustomerThink article. Swinscoe says there are three keys to loyalty.
Tag: customer experience
What’s the easiest method to earning continuous money? Customer loyalty. Everyone has a lot of advice to give on the subject. But how often have you tested out those methods to no avail? Here are a few methods backed by research.
How would your company fare if your customer service was randomly tested without your knowledge? Based on SuperOffice's research, not well.
The experience you give your customers goes hand-in-hand with how likely it will be that you can retain their business.