Tag: customer loyalty

Your Customer Service Reputation Depends on This 1 Thing

Think about the last time you bought some­thing for your­self. After doing some ini­tial research your­self, you prob­a­bly asked some friends if they’ve had any expe­ri­ence with the prod­uct or ser­vice you were con­sid­er­ing. Their answers were prob­a­bly a make-or-break for your deci­sion, right?

Overlooking Details can Lead to Cringe-Worthy Mistakes

People’s opin­ions of every­thing are always chang­ing, and while a sol­id start with con­tin­u­ing effort are part of what it takes to main­tain cus­tomer loy­al­ty, you can’t for­get the details, says Shep Hyken in a Cus­tomer­Think arti­cle.

The 3 Keys to Customer Loyalty

You shouldn’t need loy­al­ty pro­grams to get repeat cus­tomers. Loy­al­ty is some­thing you must earn, writes Adri­an Swin­scoe in a Cus­tomer­Think arti­cle. Swin­scoe says there are three keys to loy­al­ty.

2 Tips to Keep Your Service from Becoming Obsolete

When was the last time you updat­ed your cus­tomer ser­vice plan? If your response was a scoff think­ing that your ser­vice plan doesn’t need updates, think again.

3 Reasons Your Clients May be Leaving

If you’ve promised your clients that cus­tomer ser­vice is your num­ber one pri­or­i­ty and yet are still los­ing them, there are a num­ber of things that may have gone wrong. Here are a few com­mon mis­takes Cus­tomer­Think says sales­peo­ple make fair­ly reg­u­lar­ly.

Sell Smarter 15: Smarter Customer Loyalty Development.

In this episode of the Sell Smarter pod­cast we give advice for smarter cus­tomer loy­al­ty devel­op­ment.

Increase Client Retention with 4 Easy Fundamentals

By now, you should know that the most prof­itable cus­tomers are repeat clients. Cus­tomers you’ve already worked with in the past who have been sat­is­fied by your cus­tomer ser­vice are way more like­ly to buy from you again than some­one new. And yet, accord­ing to an arti­cle by Liz Heiman, a sales lead­er­ship coach, not even 18% of busi­ness­es are mak­ing client reten­tion a pri­or­i­ty.

Increase Feedback and Loyalty Using 2 Questions

Are you ask­ing the right ques­tions to gain the most valu­able feed­back from your exist­ing clients? Sure, you could send them a sur­vey full of ques­tions in the hopes of get­ting as much infor­ma­tion out of your clients as pos­si­ble. But you know most are going to take one look at that and decide it’s not worth their time. What if you could get the infor­ma­tion you need with just two ques­tions?

3 Easy Ways to Inspire Client Loyalty

What’s the eas­i­est method to earn­ing con­tin­u­ous mon­ey? Cus­tomer loy­al­ty. Every­one has a lot of advice to give on the sub­ject. But how often have you test­ed out those meth­ods to no avail? Here are a few meth­ods backed by research.

Two Tips to Reduce Your Number of Angry Clients

Few things are worse than an angry cus­tomer. Here are two ways to pre­vent that from hap­pen­ing.

3 Ways to Make Your Customer Service More Effective

If your cus­tomer ser­vice strat­e­gy is proac­tive, it decreas­es the like­li­hood you’ll have to be reac­tive to prob­lems lat­er on down the road.

Could Your Company Pass a Random Customer Service Test?

How would your com­pa­ny fare if your cus­tomer ser­vice was ran­dom­ly test­ed with­out your knowl­edge? Based on SuperOffice's research, not well.

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