Tag: customer services

Patience: The First Step to Calming an Angry Client

You’ve heard that a loy­al client is more valu­able than spend­ing your ener­gy attempt­ing to acquire new ones. When that client is angry, take imme­di­ate action to rem­e­dy the sit­u­a­tion.

What Does Customer Service Have to do with Cake?

If you think of cus­tomer ser­vice as a lay­ered cake, you might just get to the bot­tom of what you need to do to 'wow your clients.

Do Your Kids Hold the Answers to Customer Service?

It's enter­tain­ing to see the world through your kids' eyes at this time of year. Their per­spec­tive can also be valu­able in teach­ing you how to deliv­er qual­i­fy cus­tomer ser­vice.

Have You Implemented These 3 Customer Service Trends Shaping 2016?

Cus­tomer ser­vice is crit­i­cal to your suc­cess, and, like all things, it is ever chang­ing. To keep ahead of the curve (and to keep your cus­tomers), there are sev­er­al key cus­tomer ser­vice trends mak­ing an impact this year.